FAQ - Default
Got questions?
Use our Help Centre to report an issue or ask a question. Over 92% of product questions are resolved there straight away. If not, the completed form will create a ticket right away, and our customer service team will be in touch soon. Still need a hand? You can always chat with us, give us a call, or drop us an email. We're happy to help.
Germany 🇩🇪
📞 +49 800 000 7131
💬 WhatsApp
Mon–Fri 9:00 - 17:30 CEST*
*Stoov berechnet keine zusätzlichen Kosten für Telefonate.
Gesprächsgebühren richten sich nach den Tarifen deines Telefonanbieters.
Netherlands 🇳🇱
📞 +31 30 808 0287
💬 WhatsApp
Mon–Fri 9:00 - 17:30 CEST*
*Stoov rekent geen extra kosten voor telefoongesprekken.
Eventuele kosten zijn afhankelijk van de standaardtarieven
van je eigen telefoonprovider.
United Kingdom 🇬🇧
📞 +44 330 822 5104
💬 WhatsApp
Mon–Fri 8:00 - 16:30 GMT*
*Stoov does not charge any additional fees for phone calls.
Any cost depends on your phone provider’s standard rates.
Rest of the World 🌍
📞 +31 30 808 0336
Mon–Fri 9:00 - 17:30 CEST*
*Stoov does not charge any additional fees for phone calls.
Any costs depend solely on your own phone provider’s standard rates, in accordance
with applicable national and EU regulations.
Purchased via a Stoov retailer?
If you bought your Stoov through one of our retail partners, please contact the store where you made your purchase. Having your proof of purchase to hand will help them assist you quickly.